Core Job Responsibilities

Participates as a technical team member in design, programming, testing of system projects and enhancements within a specific functional area.

Provides day-to-day support including problem resolution and coordination of operational activity relative to job scheduling, etc.

Researches & evaluates alternative solutions and makes recommendations for improved system operations, control or enhanced business function.

Formulates logical statements of business requirements with some guidance; devises, tests and implements efficient cost effective application program solutions (e.g. codes and/or reuses existing code through the use of program development software alternatives and/or integrates purchased solutions).

Devises data verification methods & standard system procedures, participates in systems testing, prepares program test data, tests and debugs programs.

Responsible for compliance with applicable Corporate and Divisional Policies and procedures.

In specialized systems (ie. SAP) effectively set options to change the way the program works (configuration responsibilities).

Initiate and/or assist in maintaining SAP process related documentation in accordance with our Change Management policies and processes.

Implement and develop IT service best practices based on frameworks such as ITIL.

Assist in the assessment and/or development of team members that will compliment and support each other in achieving our collective business objectives.

Establish a strong and effective working relationship between the Support, Project and Development Teams.

Assist in the assessment, determination and documentation of customer requirements for services provided by the Support, Project and Development Teams.

Ensure that all solutions adhere to applicable change control requirements.

Undertake any other duties reasonably requested to meet business needs.

Job requirement

Essential

• Excellent customer service skills and an ability to deal effectively with customers and colleagues at all levels.
• Ability to work on diverse range of support issues requiring ability to identify, evaluate and if possible, resolve problems.

Desirable

• A broad understanding of SAP functionality.
• A working knowledge of Service Now (ITSM)
• Experience working in an ITIL environment.
• Experience on coordinating/liaising with technical and support groups on a global scale.

6~8 years experience.

Prior experience working with US based multinational preferred

   담당자: 김대식
   연락처: 02-6925-5391
   이메일: ds@hrfind.co.kr